So, New AirAsia Call Centre Huh…

It’s kind of interesting to see e-mails from AirAsia that aren’t about special deals or free seats. New call centre, AirAsia? Tell me who you’re kidding, pretty please. Instead of adding another call center, why don’t you just try to improve the overall quality of your customer service? I wonder why there’s an option to contact CS via e-mail if you never reply, regardless of the priority of the CS request.

We acknowledge the numerous complaints by frustrated guests trying to reach on our Call Centre for assistance…..

….You will start enjoying this enhanced service when the new Call Centre is fully completed by 15 February 2009.

As we are presently undergoing migration, our Call Centre is operating with limitations and thus you may find the lines to be heavily congested. On average we receive a total of 15,000 calls a day so I would really appreciate it if you could try not to call our Call Centre for the next 6 weeks while we are ramping up.

‘We acknowledge’ or the ‘masss media acknowledge’ first, I wonder. Having to wait forever for the CS representative is no old news anymore. It’s just the same as Public Bank’s CS, forever with ‘Please hold. Our representative will attend to you shortly’. One could only listen to the on-hold music so long before getting pissed off.

Let’s just say that while I kind of like flying with them (when the ticket is not more expensive than MAS’. There are just times when their price is a lot more expensive than MAS’. Low cost, huh? *snorts*), I totally hate their CS.

AirAsia – Now ‘Not’ Everyone Can Fly!

AirAsia prided itself for being the sole low-cost airline in Malaysia and the few other countries it’s making a name in. It’s famous tagline “Now Everyone Can Fly!” is what attracts customers, taking its business up another level. If I am not mistaken, AirAsia once claimed that its main purpose is to let those with lower monthly income the opportunity to go places faster by plane. In short, they’re giving everyone the opportunity to fly on an airplane, thus stripping the ‘exclusive transportation’ title off aeroplanes. I, however, do not quite agree with said famous tagline.

>> AirAsia – RHB Credit Card
I think we are all familiar with AirAsia -RHB credit card. With this card, you can get flight tickets from RM1.99 + RM40.00 (tax). The catch is: you pay the ticket via credit cards and not your RHB bank account. If AirAsia is intended for those with lower monthly income, I wonder why some of my neighbours who applied for the cards got their application rejected. Mr.X’s monthly income is RM2,110, Mr.W’s RM1,700 and Mr.Y’s RM3,230. Guess what the AirAsia CC promoter said?

“Your income is too low. Can I put it here that you have no children? It will be easier to get bank approval that way.”

That was one of the lamest excuses I have ever had the misfortune to hear. If it’s really intended for low monthly income individuals, then how low is low? RM5,000 per month?

>> Non-fixed ticket pricing & Ridiculous Fare Rules
This ticks me off very seriously. I am a student, and I’ve been using both MAS and AirAsia ever since I finished SPM to go back and forth between Kota Bharu and Kuala Lumpur every once in a while. It’s a wonder what three-day-gap can do to ticket prices. Say, the ticket with Fare C was priced RM89.99 on Monday. When I checked back on Thursday, the very same ticket with the very same fare rules and time/date of departure was priced RM129.99, and RM169.90 with tax. So ridiculously funny, and that’s for normal days.

For holidays? Darlings, dream on if you’re looking for budget flight tickets during the holidays, especially if festive celebration is around the corner. The latest ticket pricing for after new year/ Christmas/ eid-ul-adha from Kota Bharu to Kuala Lumpur is RM269.99. For that amount of money, you can only bring a maximum of 15kg of luggage, and one hand-luggage into the cabin. Any extra kilos, even 100grams, cost RM8.00 per kg. This was why I chose MAS this time around for my flight back to KL next Monday. Paying for a business class ticket is far more satisfying regardless of the extra cash I had to fish out. At least I can bring more stuff with me.

So, yeah. AirAsia – Now Not Everyone Can Fly.